Kiss981 App Privacy Policy – Our Commitment to Protecting Your Data

Kiss981 App ("we", "platform", "company") operates as an online betting entertainment platform for adult users in Malaysia. In the course of our operations, we collect and process certain personal data necessary to deliver the best possible service to our members.

This Privacy Policy is intended to provide a transparent and comprehensive overview of data handling practices at kiss981 app. We do not believe in excessive data collection or in using data for purposes unrelated to the services you use. Every piece of data we collect has a clear and specific purpose.

This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data in Malaysia within the context of commercial transactions. Kiss981 App is committed to complying with all PDPA provisions in every aspect of how we handle our members' personal data.

Kiss981 App collects various categories of personal data depending on how you interact with our platform. Below is a breakdown of the data categories we collect:

Kiss981 App does not collect sensitive category data such as health information, criminal records, or biometric data, unless specifically required for identity verification purposes as mandated by law.

Your personal data is collected by kiss981 app through several different channels, depending on how you interact with our platform:

• Direct account registration. When you complete the Kiss981 App registration form, you voluntarily provide basic identity and contact information. This data is required to create a functional, identifiable account.
• KYC (Know Your Customer) process. During identity verification, you will be asked to upload supporting documents such as a copy of your identification card and a selfie. This is an anti-money laundering (AML) compliance requirement upheld by all responsible financial platforms.
• Financial transactions. Every time you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, or any other Malaysian payment method, our system records the necessary transaction details for audit and security purposes.
• Automatic platform usage. When you log in and use Kiss981 App — playing slots, betting on Malaysia Super League football matches, or accessing the live casino — our systems automatically record your game activity and technical session data.
• Communications with the support team. Every conversation via Live Chat or email with the Kiss981 App support team is stored for quality control, training, and issue resolution record-keeping purposes.
• Cookies and tracking technologies. The kiss981 app platform uses cookies and similar technologies to enhance the user experience. Further details are explained in Section 8 below.

Kiss981 App processes your personal data only for legitimate and necessary purposes. The following are the primary purposes for data processing on our platform:

• Account management and identity verification. Your data is used to create, manage, and verify your Kiss981 App account. This includes secure login, two-factor authentication, and account recovery where needed.
• Financial transaction processing. Your financial information is required to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as to process your winnings withdrawals accurately and securely.
• Delivery of gaming services. Game activity data is used to deliver a personalised gaming experience — including game recommendations, betting history, and win records that you can review at any time on Kiss981 App.
• Legal compliance and fraud prevention. kiss981 app is required to identify and verify the identity of its members, monitor transactions for signs of money laundering, and retain certain records in accordance with applicable Malaysian legal requirements.
• Customer support. Records of your communications with the Kiss981 App support team are used to resolve ongoing issues, understand the historical context of past issues, and improve the overall quality of our support service.
• Service communications. We use email and SMS to send important notices relating to your account — such as deposit confirmations, withdrawal notifications, security alerts, and policy updates. These are not marketing communications and cannot be unsubscribed from.
• Marketing and promotions (with your consent). If you have consented to receive marketing communications, we will send you information about the latest promotions, exclusive bonuses, and special offers from Kiss981 App. You may withdraw this consent at any time via your account settings or by contacting our support team.
• Platform analytics and improvement. Usage data is collected in aggregate to understand platform usage patterns, identify technical issues, and make better product decisions that improve the experience for all Kiss981 App members.

Kiss981 app does not sell members' personal data to any third party. However, there are specific situations where limited, controlled data sharing is necessary for the platform's operations:

• Technology service providers. Technical infrastructure providers, cloud computing services, and security system vendors used by Kiss981 App may have limited access to certain data solely for the purpose of delivering those technical services. All such providers are bound by strict data confidentiality agreements.
• Payment service providers. Payment gateway providers handling transactions for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks receive the transaction information required to process payments. All such providers are licensed entities subject to Bank Negara Malaysia regulations.
• Game software providers. Game providers such as Pragmatic Play, Microgaming, PG Soft, and others receive the account identifiers required to operate game sessions. They do not receive your full identity information — only the session identifiers necessary for the technical operation of the games.
• Competent authorities. Kiss981 App will disclose personal data to Malaysian authorities — such as the police, courts, or regulatory bodies — when required by law or a valid court order. We will not disclose data beyond what is required by the relevant legal request.
• Fraud prevention. In cases of suspected fraud or money laundering, Kiss981 App may share necessary information with the relevant financial crime prevention agencies in Malaysia.

Protecting members' personal data is a core technical priority at Kiss981 App. We continuously invest in security infrastructure to ensure your data remains protected against unauthorised access, breaches, or misuse.

• 256-bit SSL encryption. All data transmitted between your device and Kiss981 App's servers is encrypted using TLS 1.3 with AES-256 encryption — the same standard used by leading banking and financial institutions worldwide.
• Secure password storage. Kiss981 App account passwords are never stored in plain text — they are processed through a one-way hashing algorithm using bcrypt, which is irreversible. Even Kiss981 App's internal staff cannot view your password.
• Two-Factor Authentication (2FA). We strongly encourage all members to enable 2FA via SMS or an authenticator app. This additional security layer ensures that only you can access your Kiss981 App account, even if your password is ever compromised.
• 24-hour security monitoring. Kiss981 App's automated monitoring system detects suspicious login activity, access attempts from unfamiliar locations, and unusual transaction patterns — and takes immediate preventive action when a threat is identified.
• Internal access controls. Access to members' personal data within the Kiss981 App system is restricted to staff who require it for their job functions only, with a full audit log maintained for every instance of data access.
• Regular security testing. The Kiss981 App platform undergoes regular security assessments and penetration testing by independent security teams to identify and address any vulnerabilities before they can be exploited.

Kiss981 App retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data. For as long as your Kiss981 App account remains active, your profile data, transaction history, and gaming activity records are retained in full to ensure seamless account operation.
• Financial transaction data. Records of deposits, withdrawals, and betting history are retained for a minimum of seven (7) years following the date of each transaction, in line with Malaysia's financial audit and anti-money laundering legal requirements.
• KYC documents. Identity verification document copies are retained for a minimum of five (5) years following account closure, or longer if required by regulatory authority directives.
• Support communication records. Chat logs and email correspondence with the Kiss981 App support team are retained for three (3) years for reference and dispute resolution purposes.
• Marketing data. If you withdraw consent for marketing communications, the relevant information will be deleted within 30 days of the withdrawal date. A record of the withdrawal will be retained to ensure we do not contact you again.
• After account closure. Upon account closure, personal data that is no longer required for legal or operational purposes will be deleted or anonymised within 90 days of the Kiss981 App account closure date.

The servers storing Kiss981 App member data are located in secure data centres equipped with physical access control systems, fire protection, and redundant data backup systems to ensure data continuity and availability.

Kiss981 app uses cookies and similar tracking technologies to enhance platform functionality and the overall user experience. Below is an explanation of the types of cookies we use:

• Essential cookies. Required for the core operation of the Kiss981 App platform — including maintaining your login session, processing transactions, and ensuring security. These cookies cannot be disabled without affecting the platform's basic functionality.
• Preference cookies. Saving your preferences such as language, display theme, and last game settings on Kiss981 App so you don't have to reconfigure them each time you log in.
• Analytics cookies. Collects anonymised usage data to help us understand how members use kiss981 app — which pages are visited most frequently, how long play sessions last, and where users encounter technical issues. This data is used solely for platform improvement purposes.
• Security cookies. Used to detect suspicious login activity, identify expired sessions, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser's preferences. However, disabling essential cookies may affect your ability to use the Kiss981 App platform fully. For guidance on managing cookies in popular browsers (Chrome, Safari, Firefox), please refer to the respective browser's support documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data held by Kiss981 App. We respect and facilitate the exercise of these rights:

• Right to access data. You may request a copy of the personal data we hold about you at any time. Requests will be processed within 21 business days of receipt.
• Right to correct data. If you find that any personal data held by kiss981 app is inaccurate or out of date, you may request a correction through your account settings or by contacting our customer support team.
• Right to restrict processing. You may request Kiss981 App to stop processing your personal data for specific purposes — particularly for direct marketing. Such requests will be fulfilled within 30 days.
• Right to withdraw consent. For processing activities that rely on your consent (such as marketing communications), you may withdraw that consent at any time through your Kiss981 App account settings, without needing to give a reason.
• Right to lodge a complaint. If you believe kiss981 app has processed your personal data unlawfully or in breach of the PDPA, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia.

To exercise any of the rights above, please contact us at support@kiss981app.com, stating the right you wish to exercise along with sufficient information to verify your identity.

Kiss981 App is a betting entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under 18 years of age.

• The Kiss981 App registration system is designed to detect and reject applications from individuals below the minimum required age.
• The KYC process, which requires a national ID, provides an additional verification layer to confirm that all members are genuinely 18 years of age or older.
• Should we discover that personal data of an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete the relevant data and close the associated account.
• Parents or guardians who discover that their minor child has registered on kiss981 app are urged to contact us immediately at support@kiss981app.com so that we may take the appropriate action.

Kiss981 App reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in security technology.

• Any material changes to this Privacy Policy will be communicated to members via their registered email address at least 14 days before the changes take effect.
• A notice of any changes will also be prominently displayed on the kiss981 app homepage throughout the notification period.
• Continued use of Kiss981 App after the stated effective date will be considered acceptance of the updated Privacy Policy.
• The latest version of this Privacy Policy is always available on this page. The most recent update date is displayed at the top of the document for your reference.
• If you do not agree with any changes made to this Privacy Policy, you have the right to close your Kiss981 App account before the changes take effect.

For any enquiries, requests, or complaints related to privacy and personal data handling at Kiss981 App, please contact us through the following channels:

• Privacy Email: support@kiss981app.com – Please include "Privacy Enquiry" or "Privacy Request" in the subject line to ensure your email is routed to the right team.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the Kiss981 App platform. For complex privacy matters, we recommend communicating via email to maintain a written record.
• Response time: All privacy-related enquiries will be addressed within 21 business days of receipt.

If you are unsatisfied with how we have handled your privacy inquiry after our internal process is complete, you have the right to contact Malaysia's Department of Personal Data Protection (JPDP) for further assistance.